Refund Policy

1. Objective & Philosophy

At B Credit, we are committed to building long-term trust and delivering authentic value to every Indian consumer who entrusts us with their credit health. We believe in clear, fair, and transparent service standards. This Refund & Cancellation Policy defines the circumstances, rules, and timelines under which refunds and plan cancellations are granted.

2. 7-Day Assessment & Zero-Dispute Guarantee

When you onboard onto an advisory plan, our senior credit auditors conduct an exhaustive audit of your multi-bureau credit files. If, within seven (7) calendar days of receiving your complete bureau reports and documents, our team determines that your profile has zero legally serviceable dispute grounds (i.e. all reported defaults are 100% verified, active, and legally uncontestable), we will notify you transparently and issue an immediate 100% refund of your advisory fee, minus any non-refundable statutory bureau pull fees already incurred.

3. Refund Eligibility Criteria

You are entitled to apply for a refund under the following valid conditions:

1. SLA Non-Performance: If BCredit fails to draft and submit your formal dispute petitions to the relevant credit bureaus/lenders within twenty-one (21) business days of receiving all verified supporting documentation, and the delay is entirely attributable to our operational negligence.
2. Duplicate Billing: In the event of technical transaction errors resulting in double debits or accidental multiple plan purchases, the extra amount will be refunded immediately.
3. Cancellation Before Case Initiation: If you request cancellation within forty-eight (48) hours of purchase, provided our audit team has not yet generated your formal bureau dispute memorandum or initiated official representation.

4. Non-Refundable Situations

Refund requests cannot be approved under the following circumstances:

• Statutory Third-Party Costs: Official credit bureau report pull charges (CIBIL, Experian, Equifax, CRIF) paid to third-party data providers are strictly non-refundable once reports are pulled.
• Client Document Default: If the client fails or refuses to furnish mandatory KYC documents, payment receipts, loan settlement copies, or OTP verifications required to lodge the disputes.
• Fraudulent / Forged Submissions: If the client submits fabricated receipts, forged settlement letters, or misleading information.
• External Bureau Timelines: Credit bureaus operate under statutory 30-to-45-day response cycles governed by CICRA 2005. Refunds cannot be claimed merely because a credit bureau or bank requires statutory processing time to update their monthly reporting cycle.
• Direct Out-of-Court Settlement: If the client privately negotiates and closes the dispute with their lender without notifying BCredit while dispute proceedings are active.

5. How to Submit a Refund Request

We provide a dedicated, trackable online procedure for refund claims:

1. Navigate to our official Online Refund Request Form.
2. Enter your Registered Application / Ticket Number, Registered Phone Number, and Transaction ID.
3. Provide a clear description of the reason for your refund claim and attach relevant supporting documentation.
4. Alternatively, you may email our Grievance Desk at refunds@bcredit.in with your payment receipt and registered details.

6. Processing Timelines & Disbursement Mechanism

• Audit Review: Our dispute verification committee reviews every refund petition within three (3) to five (5) business days of receipt.
• Decision Notice: You will receive an official approval or clarification notice via email and SMS detailing the outcome.
• Disbursement SLA: Once approved, the refund will be credited directly back to the original source payment method (Bank Account, UPI, or Credit/Debit Card via our payment gateway) within five (5) to seven (7) banking days, in compliance with RBI settlement standards.